The hotel is currently being renovated. Being an old building you hear a lot of noise of people walking by your room or in the rooms above. Mini Bar empty No remote for the TV Heating direct above the bed and quite noisy.

Initial room was small but we were quickly swapped into a bettet room without fuss

That I wasn't told about the refurbishment so when we arrived i had told my girlfriend (after a long tiring day) it was a beautiful hotel which when we got there was covered in building works! We had to walk through a temporary wood tunnel! had no milk in our room for refreshments. When walking around there was nobody, very empty feel.

No ground floor room as requested 2 months ago, first room totally freezing etc, restaurant under par. Much better last time we stayed. Prices gone up.

We booked 3 twins and were given 2 and a double which they couldn't change. Not happy. Plus bathroom had a horrible smell coming from the drain.

Maintenance work on facade of hotel- no advance warning and some rather inadequate drinks token "to make up for it". Leaking air con above bed was noisy and was dripping. Stained carpet. Not very safe feeling- a steep staircase to the sleeping area with no barrier from 2-3m high. Not much useful information. No minibar. Understaffed reception, long wait.

Even allowing for the hotel being under major renovation works, the quality of service leaves a lot to be desired. Noise of running water coming from the heating system disturbed our sleep considerably. No remediation possible. Toiletries in bathroom had been used by previous guests. Some were empty, some partially used. Checkout at 12:30 (1hour after official checkout time) was declined as "priority is given to a tour group arriving earlier than normal checkin time". Having paid over €300 for 1 night stay, this is somewhat disappointing. Service at breakfast was very poor. Shabby state of hotel (with the exception of the rooms) is perhaps explained by the renovation works, and work still to be done.

Ya sabíamos que está en obras, pero el restaurante debería haber sido inaugurado, y se retrasó un poco (el día siguiente se inauguraba). Eso sí, las obras no se oían nada en la habitación. Quedará muy muy bien cuando esté acabado.

Slechte verlichting in de gangen. Douche bleef niet goed op temperatuur

Hotel is currently under renovation, so not looking very nice from outside.

Les travaux de réfection du bâtiment : si j'avais su que des travaux étaient en cours, je n'aurais jamais réserve dans cet hôtel Un peu excentré Restaurant très moyen : cuisine moyenne et temps d'attente assez long pour la qualité des plats (snacks ou plats réchauffés)

Unangenehmer Geruch (nach Kanal) im Bad

The room was tall, narrow and small, with an integral bathroon. Having a shower steamed up the room and soaked the floor as the glass shower panels did not have any doors to stop water going everywhere.

In a terrible state with builders everywhere. We had to wait to get into our room as the conference event builders were blocking the door. Our room that we were told was "new" was in a poor state of repair.

So lets start from the weird thing that happened in one of the rooms we were staying. One person in our group got 220v electric chock which went through her hands. It came from water boiler or lamp due to either a bad wireing, faulty socket, lamp or water boiler. Luckily the rooms fuse discharged and cut the electricity in the room immediately. The hotel covered doctor expences, were very sorry about what had happened and send a fruit basket to a room. They also let us have a late check out for free of charge. Thats all of the compensation we had. In my opinion the compensation was not that big for endangering a life of guest, or what do you think? The managemt had a chance to read and comment my review before i posted it. The hotel management answered that this electric problem is now fixed, but its still unclear if they checked other renovated rooms for faulty wireing too. It anyway seems that the management does not worry about this that much since the management said that they did nor endanger any lives in the hotel. Ofcource the managent was also very sorry in the answer about what had happened. Some information gaps there seemed to be between the manager and the personnel, since the cleaner came to ask us when are we leaving and the keys stopped working before the time we had been granted to leave. Picture is from bathroom lamp that had nothing to do with the insident but such wireing was visible in the rooms

Er was geen zeep aangevuld in de badkamer en de badkamer was niet proper ( haar douche en op vloer) de keuken was niet goed, we zijn elders gaan eten bij afrekening werd de rekening van een andere kamer gepresenteerd

Zimmer ... für ein 4 Sternehotel zu viel schmutzig. .Baustelle. .. Kaffeemaschine am morgen war defekt an der Bar gab es ab 24 Uhr nichts mehr zu trinken. . Der Eingang war wegen der Baustelle nur ein Schlauch den wir nach 24 Uhr zum Rauchen benutzen müssten Rezeption sehr finster... sehr auserhalb keine Kneipen in der Nähe.. und und und

Ne garez pas votre voiture dans la rue ... moi on me la bouzillée : (car voiture française et cambriolé tout ce qu'il y avait dedans

Klimaanlage ging nicht.Badezimmer schon ein wenig abgenutzt.Babystuhl beim Frühstück war nicht vorhanden und könnte auch nicht organisiert werden.

Could hear other people shutting doors but didn't bother us much at all

Niks

There were Construction Works and such information was not passed to us when we booked. There was dust everywhere and the shower was blocked, the bathroom flooded everytime we took a shower. Too dark (common áreas)

commodité de la salle de bain ou il n'y a rien pour poser ses serviettes, un lavabo ridiculement trop petit, poubelle à coté des toilettes.Le frigo est vide, la bouilloire ne marche pas, pas de chaines satellites....... Ensemble de la restauration peu raffiné, salle à manger peu confortable cet hôtel est certes en rénovation (nous n'étions pas mis au courant lors de notre réservation)mais ne mérite pas les étoiles et bien sur le prix payé!