MUR Neptuno Gran Canaria - Adults Only

Available Rooms

Double or Twin Room

Max Guests:

Air-conditioned room with free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a chromotherapy shower, toiletries and towels for the swimming pool.

Single bed(s) x 2; Double bed(s) x 1;
Safety Deposit Box; Air Conditioning; Desk; Soundproofing; Hardwood/Parquet floors; Hairdryer; Toilet; Bathroom; Bath or Shower; Telephone; Radio; Satellite Channels; Laptop safe; Flat-screen TV; Tea/Coffee Maker; Minibar; Electric kettle; Towels; Balcony;

Double Room (1 Adult)

Max Guests:

Double room for single use. This air-conditioned room has free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a chromotherapy shower, toiletries and towels for the swimming pool.

Single bed(s) x 2;
Safety Deposit Box; Air Conditioning; Desk; Soundproofing; Hardwood/Parquet floors; Shower; Bath; Hairdryer; Free toiletries; Toilet; Bathroom; Telephone; Radio; Satellite Channels; Laptop safe; Flat-screen TV; Tea/Coffee Maker; Minibar; Electric kettle; Wake-up service; Balcony;
4 stars
Avenida Alféreces Provisionales 29 35100 Playa del Ingles Gran Canaria Spain (ES)
27.75952530 -15.57637596
American Express, Visa, Euro/Mastercard, Diners Club, Maestro


Guests liked the large rooms, though some commented maintenance could be improved
Some guests mentioned the bathrooms could be improved
Rooms had views


Near the city center; shopping, restaurants & bars nearby
Easily accessible by car; guests noted the affordable parking

Service & facilities

Guests appreciated the friendly, professional staff
Guests spoke highly of the reception staff

About MUR Neptuno Gran Canaria - Adults Only

Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, Playa del Inglés. It offers an outdoor pool, spa and free shuttle bus to the beach, 900 metres away. All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer. The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week. There is a 24-hour reception and a tour desk. Maspalomas Golf course is 3 km away. You can hire a car and there is free on-site parking.

Please note that full payment of the reservation is due upon check-in. Guests with a non-refundable rate must paid the remaining 50% of the reservation upon arrival.

Amenities of MUR Neptuno Gran Canaria - Adults Only

  • Golf course (within 3 km)
  • Restaurant
  • Room service
  • Bar
  • Restaurant (à la carte)
  • Restaurant (buffet)
  • Snack bar
  • Special diet menus (on request)
  • Wine/champagne
  • Fruits
  • Breakfast options
  • Sauna
  • Fitness centre
  • Massage
  • Hammam
  • Outdoor pool (all year)
  • Heated pool
  • Pool/beach towels
  • Swimming pool
  • Car hire
  • Shuttle service (additional charge)
  • Shuttle service
  • 24-hour front desk
  • Safety deposit box
  • Currency exchange
  • Tour desk
  • Luggage storage
  • Terrace
  • Games room
  • Library
  • Sun terrace
  • Outdoor furniture
  • Karaoke
  • Laundry
  • Dry cleaning
  • Ironing service
  • Meeting/banquet facilities
  • Fax/photocopying
  • Gift shop
  • Shops (on site)
  • Non-smoking rooms
  • Lift
  • Soundproof rooms
  • Non-smoking throughout
  • Air conditioning
  • Designated smoking area
  • Adult only

Guest Reviews (321 reviews)


Oct, 25, 2016

Vacaciones excelentes!

He disfrutado varias veces de unas vacaciones en el hotel Neptuno y siempre vuelvo encantado. El personal excelente, desde la recepción hasta las camareras de piso y el botones. Volveré en cuento pueda! Gracias!


Oct, 25, 2016

Great hotel near the Yumbo !

Staff very friendly at reception , and the restaurant Small comfortable room , good air con , nice bed , bathroom Food is good had a good choice for breakfast and supper
NO SMOKING by the pool would be a nice idea Maybe have some cooked bacon ready at breakfast instead of waiting sometimes 10 minutes for the chef to cook it


Oct, 23, 2016

Very good

L'amabilité du personnel
L'ambiance du restaurant qui ressemble trop à une cantine Éclairage vif, personnel qui marche vite pour ramasser les plats c'est le gros défaut de cet hotel


Oct, 22, 2016


the staff were ellence the food brill plenty of it felt very safe at all times there
the entertainment at night was poor but this is only nit picking


Oct, 22, 2016


- Gutes und vielfältiges Frühstücksbuffet (außer Kaffee) - Sehr freundliches Personal - Angenehme Atmosphäre im gesamten Hotel - WLAN hat gut funktioniert
- Bad könnte eine Renovierung vertragen - Kaffee nicht gut


Oct, 22, 2016

The total package was very good.

Very friendly staff, all inclusive great value, nice pool area, housekeeping top notch, nice room, would use this hotel again no problem.
Can't think of anything.


Oct, 18, 2016


Very friendly staff. Nice pool and facilities around it. Good food, with some inconsistencies from time to time.
Apparently it's a problem to get a proper king size bed. Although I asked for it, I only got twin beds, when I could have slept more comfortably on a double one. Also, the gym is a real joke. It's unacceptable that they advertise it among their facilities in the first place: everything is dirty, run down and broken. Nothing works and it's impossible to use it. And please remember: if you're traveling alone and booked a half board stay, be prepared to share your dinner table at the restaurant with some John Doe, because they don't have enough tables to accomodate everyone on a per-room basis. Some might find this amusing, but i didn't: I don't wanna make new "friends", and have petty conversation, while I'm eating. Period.


Oct, 16, 2016

Enjoyable stay , spoilt by german guests . Coukd not fault the staff .

The cleanliness of the Neptuno could not be faulted
Unfortunately the German guests ( as they always tend to do ) put their towels on the sun beds as early as 3 am . I was unable to use the pool at any time due to the area being monopolised by Germans . Also it was Germans who would push and shove at the buffet at mealtimes . I ate out mostly as a result rather than loose my temper with these awful rude people. On one occasion they even helped themselves to my orange juice from my table whilst i was getting a fried egg . These Germans really are despicable .I dare say it's in their culture so they fail to see they're doing any wrong . .


Oct, 13, 2016

Fantastic hotel. Great staff and tasty food.

Food was fantastic with a huge choice for breakfast.
A bit difficult to get sunbeds together.


Oct, 09, 2016


Worst room in the hotel right above kitchen. Could not use balcony because of fish smell. Recycling of food from previous day. guests are treated differently to other guests. Inferior rooms and lack of amenities. I've stayed there 5 times. Will not stay again. Hotel not recommended.


Oct, 05, 2016


cortesia e professionalità


Sep, 29, 2016


Freie Parkplätze. Nettes Personal.
Tisch mit Fremden zum Abendessen teilen! Fleisch von schlechte Kvalität. Schlechte Putzfrau.


Sep, 27, 2016

Quite a good hotel but wouldn't stay again.

Excellent location for the Yumbo centre Lovely room - clean and good facilities (except the shower).
90% of the guests were gay men. We would have liked to have known this before we booked. Had to get up early to get a sunbed. These were mostly reserved by guests by 7am. Terrible food - we'd booked and paid for half board but ended up eating out every night. Room shower had two issues - the temperature would fluctuate from burning hot to lukewarm without warning, and the drainage was poor, so the bathroom floor flooded every time we used it.


Sep, 27, 2016

esplorando le Canarie

la camera con una linea moderna e il legno per terra che danno il senso del pulito
la sala da pranzo un po bassa di altezza e dà una sensazione di poco spazio


Sep, 21, 2016


gostei de todo atendimento do pessoal uma simpatia tanto pessoal dos quartos nos bares e restaurante e também da limpeza do hotel
Um pouco de ruido durante noite


Sep, 19, 2016

Limite de l escroquerie - boucher un trou

Pas grand chose à part la gentillesse du personnel
Bonjour , j ai pas apprécié ma réservation chez vous ..... ma demande -bien spécifié une chambre au calme avec bonne vue ....regardez svp macommande.... Je me suis retrouvé dans un angle de l hôtel vue sur unimmeuble à 20 mètres en face , et vue sur un rond point à droite de laterrasse le top bruit , chambre peu spacieuse , literie moyenne , pas dezèle sur les serviettes pour la 2 ieme nuit juste le minimum Tout celapour 180 € en 1/2 pension... Je suis très mécontent , j ai fait partde cela à la responsable de l hotel .. j attends de votre part uneréaction , car c est scandaleux de faire une réservation avec desprécisions = avec vue et au calme en arrivant , se retrouver à coté d unrond point avec du bruit , vision de ma terrasse à droite un rond point,,, en face un immeuble vue sur les poubelles et étendoir de linges quiséche . en 2 jours aucune place dispo au bord de la piscine ??? toutpris d avance bien .. top top comme séjour ........ j ai l impression davoir bouché un trou .. pour 180 x2 pour 2 nuits car la 3 ieme nuiy j aiannulé .. j attends de vous une réaction car c est inadmissible à lalimite de l escroquerie du client .. Dans l attente d une réaction devotre part . Noter : je suis dans le monde du voyage .... Salutationsdistinguées Pierre GayraudPs ; suite a mon mécontentement proposition de me changer de chambre la seconde nuit mais trop tard qu une envie partir


Sep, 18, 2016


hotel tranquillo personale cortese
il prezzo per l anno prossimo si è alzato


Sep, 15, 2016

Nice location comfortable hotel

Location food staff
Noisy house keeping Wifi


Sep, 13, 2016

"Nice stay at this hotel ”

Good selection of food for breakfast, lunch and dinner . Good location and friendly staff.
Having to choose a set time and table for dinner. No option to have breakfast outside. Nightly entertainment became repetitive and of a poor standard.


Sep, 09, 2016

Very good

El trato del personal


Sep, 09, 2016

Mi estancia en Hotel Neptuno.

El personal del hotel en recepción, restaurante como el personal de limpieza fue de un gran nivel de atención y amabilidad. Había gran variedad de alimentos tanto en el desayuno como en la cena. Wifi gratis.
Deberían realizar algún tipo de obra de modernización de las habitaciones ( desconchones en las paredes y reparación de algún enchufe)


Sep, 06, 2016


El personal muy amable, la habitación estaba bien y con terraza que en verano se agradece.
Estábamos en régimen de media pensión y las cenas de buffet estaban más enfocadas a clientes extranjeros, según el día había más variedad o menos.

la Sile

Sep, 05, 2016


L'organizzazione per entrare alla sala ristorante la sera non è accettabile fare la fila


Sep, 01, 2016


Palestra assolutamente carente; Cibo a volte non proprio all'altezza di un 4 stelle; Mancano completamente attivita' di svago: corsi, acquagym ed intrattenimento diurno...


Aug, 30, 2016

Good standard near Yumbo, no flying colors though

Excellent location near Yumbo, no noise at night, good climatization in the room, excellent breakfast chef - talkative, nice, positive, muy bien:)
Lack of food varieties, no outdoor dining in the evening,few times somewhat sluggish room maid (no bath gel, no towels)

MUR Neptuno Gran Canaria - Adults Only Playa del Ingles, Spain

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