smartline Neptuno Beach

Available Rooms

Max Guests:

Single bed(s) x 3; Single bed(s) x 1; Extra-large double bed(s) (Super-king size) x 1;

Max Guests:

Single bed(s) x 2; Double bed(s) x 1; Bunk bed(s) x 2; Bunk bed(s) x 2;

Max Guests:

Single bed(s) x 3; Single bed(s) x 1; Extra-large double bed(s) (Super-king size) x 1;

Max Guests:

Double bed(s) x 1; Bunk bed(s) x 2;

Max Guests:

Single bed(s) x 2; Double bed(s) x 1;

Max Guests:

Bunk bed(s) x 1; Large bed(s) (King size) x 1;

Max Guests:

Single bed(s) x 3; Single bed(s) x 1; Large bed(s) (King size) x 1;
4 stars
3 Vagias Str. 71414 Amoudara Herakliou Crete Greece (GR)
35.33711243 25.08775139
American Express, Visa, Euro/Mastercard


Some guests commented the rooms were small & dated, and that maintenance could be improved
Rooms had views
Some guests said the bathrooms were small & cleanliness could be improved


Near the beach
Near the airport

Service & facilities

Guests appreciated the friendly, professional staff
Guests spoke highly of the reception staff & housekeeping

About smartline Neptuno Beach

Amenities of smartline Neptuno Beach

  • WiFi available in all areas
  • Billiards
  • Table tennis
  • Darts
  • Beach
  • Bar
  • Packed lunches
  • Restaurant (buffet)
  • Snack bar
  • Breakfast options
  • Massage
  • Outdoor pool
  • Beachfront
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Beauty Services
  • Facial treatments
  • Body Treatments
  • Swimming pool
  • Car hire
  • Secured parking
  • 24-hour front desk
  • Safety deposit box
  • Currency exchange
  • Luggage storage
  • Garden
  • Sun terrace
  • Babysitting/child services
  • Children's playground
  • Entertainment staff
  • Laundry
  • Dry cleaning
  • Fax/photocopying
  • Non-smoking rooms
  • Family rooms
  • Lift
  • Heating
  • Air conditioning

Guest Reviews (53 reviews)


Oct, 26, 2016

Place you want to spend your holidays

Very nice location on the beach including great swimming pool. Excellent food during all day and very friendly staff.


Oct, 24, 2016

Für einen Tag vor dem Abflug war es für uns sehr gut geeignet und absolut empfehlenswert

Sehr freundliches Personal. Sehr gutes Frühstück und Abendessen. Schöner Pool und Poolbereich.


Oct, 22, 2016


מארחים אדיבים
* לא נשטפו רצפות בחדרים * אין שתיה חמה בחדר האוכל בזמן ארוחות הערב. המעונינים מתבקשים ללכת אל אזור הבריכה כדי למלא לעצמם ספל שתיה חמה...


Oct, 21, 2016

Bom, mas...

Refeições com variedade, bastante calmo, piscina e praia (quase) dentro do hotel.
Transfer confirmado com hotel não apareceu. Quartos sem cama de casal.


Oct, 18, 2016

Gut mit Abstrichen

Der Poolbereich war sehr gut. Auch der Strand war sehr schön. Sehr Freundliches Personal.
Die Animation war sehr eintönig. Das Essen war auf den Deutschen Gaumen abgestimmt und nicht abwechslungsreich. Aus dem Badezimmer kam ein Gestank aus dem bodenablauf. Die Getränke waren nicht original. Gepuncht. 90% deutsche Gäste und im Rentenalter.


Oct, 14, 2016

Alles in allem sehr schön und gut und ruhig. Sehr zu empfehlen.

Lage zum Strand sehr gut. Essen sehr gut, Personal sehr aufmerksam und hilfsbereit.
Geschäfte und Verkaufsstände haben uns in unmittelbarer Nähe des Hotels gefehlt.


Oct, 13, 2016

Nickel !!!

Tout était super ! La gentillesse du personnel, la propreté, l'accueil, le WiFi dans tout l'établissement, la nourriture bonne et variée, la situation géographique, les animations. Bref... le Top !
Rien ! Tout était extra !


Oct, 02, 2016

Very good

Pasti veramente tutto compreso (vino, birra, caffe ecc). Aperitivi e stuzzichini gratis al bar della piscina. Ottimo rapporto qualita'/prezzo. Mare pulito
Aria condizionata nelle stanze (vecchia e con spifferi). Niente bagnini in spiaggia e mancanza possibilia' noleggiare piccoli mezzi (pedalo', canoe)


Oct, 02, 2016

l'hotel a besoin d'une rénovation des chambres

la plage et un grand merci a tous le personnel
la nourriture pas variée,les chambres trop vétuste,la literie a revoir,


Sep, 27, 2016

Nice beach location

Lovely beach with free sun beds and good pool. The wine included was nice and help yourself (!!) and the food was enough for us. The room was ok but the beds are very hard so make sure you are ok with that. Balcony had a nice side sea view and having a car park area was handy. The hotel is right on the beach!
We like hard beds but these were a bit much even for us.


Sep, 18, 2016


- Accueil parfait et personnel efficace - Grand balcon dans la chambre - Bon état général et bons équipements
- Isolation, très dur de dormir à cause des clim voisine, l'impression d'être sur une bateau - Pas de sèche cheveux - personnels du bar de la piscine antipathiques


Sep, 07, 2016

Very nice stay!

We are a family with 3,6 y.o. child. We were staying at this hotel from 24.08.16- 02.09.16. i would like to say big thanks to the Reservations Manager - Mr Mattheos who had helped me from the very beginning with my reservations, since I have missed 1 night of booking and later couldn't book it from He is absolutely sunny and amazing person, very friendly and willing to help. When we were leaving the hotel, he also allowed me to print my check inn for the flight. that was very nice. We liked everything at this hotel. We were very surprised when we had arrived, because we were informed that our room has been upgraded from Standard double to the family room with Sea View!!! I would not agree with some people who wrote about the poor variety of food at the restaurant. Everyday you could find a variety of food that you could choose to eat. The meat was served everyday: pork, chicken, lamb, turkey and even rabbit!!!! I think it is the first time in my life when I ate rabbit in the hotel restaurant, and I have a big experience in travelling. So, all i all we were very satisfied and I would highly recommend this hotel to my friends and family. The hotel is small and cozy, not noisy, no queues at the restaurant, as you can find in big hotels. Also the restaurant staff - this is something that you never find in any of the hotels. They are not working, they are flying! The speed of cleaning the tables is just amazing! We never had to look for a clean table. Special thanks to Ms Joanna and Ms Ewelina - waitresses,nice and polite.
I agree that for the period of our stay it was very windy, but this is not the hotel's fault. thanks for this weather we have decided to visit the Kournas lake - that was amazing! Very recommend!


Sep, 06, 2016


l'accoglienza,cordialità, Pulizia, servizi
il letto un po scomodo


Sep, 05, 2016

Relax allo stato puro

La serenità che offre il posto è la disponibilità dello staff
La colazione è veramente una nota molto triste per questa struttura! Non c'è grande scelta per la colazione all'italiana e quello che c'è non è affatto buono


Sep, 02, 2016

Séjour très agréable en tous points, bon rapport qualité/prix

La chambre était confortable et propre, le personnel agréable et serviable, le buffet bien garni avec une cuisine de qualité, la piscine bien entretenue et la plage privée agrémentée de transats confortables
Mauvaise connection WIFI


Aug, 31, 2016


-very friendly staff -animation team -wifi on the beach
-the hotel is very old -for 5 days nobody came to clean our room -average food


Aug, 26, 2016

Nice hotel, but Crete didn't meet our expectations.

Close to the beach, close to the city center, the food was ok, the staff, the sea and the beach were beautiful. The buffet at the restaurant was always with a lot of options. The cats around the hotel were lovely, our baby enjoyed spending evenings with them :)The bus station is right around the corner and it's close to the center of Heraklion. There is also a supermarket nearby where you can buy bus tickets.
Noisy room. The walls and the door were probably very thin and it was impossible to take a nap, you could hear the housekeeping cleaning the rooms around you, any noise in the hall like steps or voices. You get only one bottle of still water in the minibar for all the stay which is absurd for an all-inclusive hotel.The safety box costs an additional 3 euros per day.


Aug, 22, 2016


+ personnel très accueillant + qualité des repas très bonne pour un all inclusif + bonnes prestations (plage à 2 pas de la piscine) + transats à la plage toujours disponibles (moins à la piscine :( )
- literie trop mole - cocktails trop sucrés


Aug, 22, 2016


The employees are young with respect
The deposits for the towels and not be able to secure into your room charge


Aug, 21, 2016

חוויה נהדרת.

מיקום מעולה, אוכל טוב, יחס מעולה, חוף צמוד.
חסר קצת מיטות שיזוף.


Aug, 21, 2016

Bonito resort

El todo incluido
Las tumbonas siempre estavan reservadas y pone claramente que estaba prohibido.


Aug, 20, 2016


La comida, la habitacion sobre el mar, siempre habia hamacas en la playa
La calidad de las bebidas


Aug, 18, 2016

Blandadé känslor

Vi tyckte om tillgängligheten på glass, samt pizzan vid poolbaren. Tzatzikin, pastition och spagetti & köttfärssåsen på buffén var mycket mycket gott. Pasta carbonaranar även mycket god samt Pommern. Närheten till stranden var ett stort plus. Personalen vid namn Sofia som alltid hade ett leende och stod ut då hon var den enda med ett glatt leende. Vi checkade ut vid lunchtid men flyget gick inte förrän kvällen. Hotellet erbjöd oss att duscha i ett hotellrum vilket var bekvämt då vi hade en bebis med oss. Vid vår ankomst vid 22 till hotellet så hade dem gjort ordning en kall tallrik mat, vilket var en fin tanke. .
-Att frukostbuffens frallor/ bröd var mögliga varje dag under ( inte alla, men alltid ett dussin). Kolla på brödet under innan du tar. Detta var exakt varje dag. Trist. -Servicen - Har aldrig mött otrevligare personal. Kände mig otroligt ovälkommen i både restaurang som bar. Har aldrig någonsin känt mig så oönskad på ett ställe. Blev obekvämt att äta på all-inclusiven då det kändes som Man störde personalen. Sura miner o kommentarer...... - för fyrstjärnigt hotell bör rummen moderniseras / renoveras. - för liten babypool. Proppfullt med barn i lilla lilla poolen. Så fanns inget utrymme o leka på för barnen i poolen, speciellt inte för mig med en 1 och 1/2 åring. Poolområdet i sig, för lite solstolar o små pooler. - generellt sätt ett vindigt ställe med blåst hela tiden. - ingen närhet till något vettigt förutom stranden. - tar man hotellets arrangemang av taxi till o från flygplatsen så tar det 25 euro istället för 20 euro som är taxins fasta pris. Rekommenderas att boka själv eller hoppa in i taxi på plats, Läsken smakade rent ut sagt skit. - närmre sagt rengöringsmedel. Borde uppgradera sig på denna front då det inte alls smakade bra....


Aug, 16, 2016


Очень доброжелательный персонал, всегда готовы прийти на помощь.
Не понравилась кровать, матрас очень жесткий, было некомфортно спать, за 11 ночей так и не смогла привыкнуть. Питание не отличается разнообразием: морепродуктов не было вообще, рыба двух видов жареная. Очень сильный ветер с моря, иногда достигал 37 км/ч, но я так поняла, это свойственно Северному побережью Крита вообще. В целом, отель очень небольшой и скромный.


Aug, 14, 2016

Море, пляж, релакс

Еда была очень соленая, мало фруктов на обед и ужин

smartline Neptuno Beach Amoudara Herakliou, Greece

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